Managed Services

In order to preserve business agility, organizations need to maintain a transparent and flexible model for IT and operations.

Managed Services, an outsourcing model in which any effort/product is translated to a group of clearly defined services, allows for these goals to be implemented. The model enables pay-per-use cost models, helps to focus on outcomes (instead of effort) and provides suppliers or other departments with the flexibility to implement their own innovations to improve their services. However, too many organizations – especially in outsourcing relationships – make use of a staff augmentation framework, which provides unclear productivity monitoring, is reliant on a price per transaction model, and completely limits the room for innovation.

Managed Service

·Proactive management and support